How do I get started as a new client?

The first step is to review our Team Page to see our list of available providers. Providers have a link to their online schedule if they are currently available to schedule a free consultation. Clinicians who have waiting lists will have a link to sign up to their waiting list. If you need help choosing a therapist that is right for you, reach out to our admin team on our Contact Page, or email text/call at 651.447.3605.

How do I login to my teletherapy appointment?

Several days prior to your scheduled appointment, you will receive an email with a link to your virtual appointment. At the time of your scheduled appointment, just click on the link to be taken directly to the website where your appointment will be held. If you are connecting on a computer, the appointment will open as a website on your computer browser. If you are connecting on a smartphone you will be asked to download an app for our telehealth platform and your appointment will open in the app. If your therapist is not waiting for you when you connect to your appointment, wait several minutes in case they are running a few minutes behind. If you continue to have issues, contact us at 651-447-3605 so we can assist you.

Can I use my health insurance or HSA to pay for services?

Health insurance or HSA accounts can typically be used to pay for psychotherapy services. We are in-network with most major providers (including Blue Cross Blue Shield, UCare, Health Partners, Medical Assistance, Cigna, and Aetna) and will check your benefits prior to your first therapy visit so you understand what is covered.

Are evening or weekend appointments available?

Our therapists offer a wide variety of times and days for therapy appointments, with some offering evenings and weekends, including Sundays. We also offer teletherapy appointments to make scheduling appointments easier for those with busy schedules.

How do I choose a therapist that is right for myself or my child?

The most important element in choosing a therapist is finding someone you trust and with whom you can talk openly. If you are interested but unsure if therapy is right for you or your child or family member, please review our Team Page to see clinicians who work with kids. Sign up for a free consultation with a clinician to see if they are the right fit. . You may also reach out to our admin team to help you choose the the right therapist for you.

What is the difference between coaching and therapy?

Although both coaching and psychotherapy use knowledge of human behavior, motivation, behavioral change, and interactive communication techniques, there are major differences in the goals, focus, and level of professional responsibility. 

The focus of counseling is identification, diagnosis, and treatment of mental and nervous disorders. The goals of counseling include alleviating symptoms, understanding the underlying dynamics that create symptoms, changing dysfunctional behaviors that are the result of these disorders, and developing new strategies for successfully coping with the psychological challenges that we all face.

Alternately, the focus of coaching is development and implementation of strategies to reach client-identified personal and professional goals. There is no mental health diagnosis in coaching and the focus is on client strengths and goals. Coaching may address specific personal projects, life balance, job performance and satisfaction, or conditions in the client’s life, health, relationships, business, or profession. Coaching utilizes personal strategic planning, values clarification, brainstorming, motivational techniques, and other helping techniques. 

What is the fee schedule for services?

Information about fees, billing, and health insurance information can be found on our fees page.

If you have other questions, please contact us directly and we will be happy to answer all your questions!